FAQ
Frequently Asked Questions
Can’t find your answer? Email us — we respond within 24 hours.
About The Veil
Is The Veil good for migraines?
Yes. The Veil was designed specifically for people who experience migraines, tension headaches, eye strain, and sinus pressure. The gentle weighted pressure targets the orbital and temple area — the same mechanism as pressing your palms against your eyes when a headache begins. It is not a medical device and should not replace medical treatment.
How heavy is it?
The Veil weighs approximately [X]oz — designed to feel grounding without causing discomfort during sleep. Heavy enough to feel the pressure. Light enough to wear all night.
What’s different about The Veil vs a regular eye mask?
Regular eye masks block light but provide no pressure or temperature benefits. The Veil combines blackout shielding, weighted pressure, and thermoregulating fabric — three things that work together to improve both sleep onset and quality.
Will it stay on while I sleep?
Yes. The adjustable back strap holds The Veil in place through normal movement during sleep. It fits head circumferences from 20–24 inches.
Can I use it for daytime naps or meditation?
Absolutely. Many users find The Veil particularly effective for daytime naps, travel, meditation, and migraine recovery.
Ordering & Shipping
When will my order ship?
The Veil is available for pre-order, with shipping expected Q3 2026. You’ll receive an email with your tracking number when your order ships. We’ll also send you production updates along the way.
Do you charge my card immediately?
Yes. Pre-orders are charged at checkout. Your $60 early access price is locked in permanently — retail at launch will be $85.
Can I cancel my pre-order?
Yes, any time before your order ships. Email hello@aurerest.com with your order number and we’ll process it within 24 hours.
Do you ship internationally?
Currently US only. International shipping opens at launch. Join the waitlist to be notified when your country opens.
Returns & Care
What’s your return policy?
30 days from delivery, no questions asked. Full details on our Returns page.
What if I want a different colorway?
We’ll exchange it for free within 30 days of delivery. Email hello@aurerest.com.
How do I clean The Veil?
Hand wash cold, lay flat to dry. Do not machine wash or tumble dry.